Our FAQs will help you to find the answers to your questions quickly and easily, without needing to contact us.


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To request a change to your account email address, please email us using our contact form

Note: To protect your account from possible unauthorized changes we request the below information which we will use to confirm your account.

Full name;
Current registered email address;
The new email address you wish to replace the current one;
How the booking was made (Online or Phone);
Booking date;
Payment amount;
Payment type (Credit/debit card or PayPal);

My Booking

We do not offer refunds if you cannot attend your event. When you booked your place(s) these places were removed from public sale. We are committed to paying the location for your place(s) prior to the event. All of our events are sold according to the number of people attending the event and we cannot recoup this payment from the location.

Yes, you can offer your place to a third party. However, they will need to apply to and agree with the T&C’s and we will need their name and phone number prior to their attendance.

You are welcome to apply for this up to a month prior to the event itself, however, this cannot be guaranteed. We have a waiting list which we will check and if anybody contacts us for places then of course we will do our very best to offer your places first to allow you to move to a different date. Again this cannot be guaranteed.

Yes, all deposits are non-refundable. When you pay your deposit your place(s) are automatically removed from public sale. If you can no longer attend we cannot guarantee to be able to re-sell your place but we will still be committed to paying the location for your place.

If we have to cancel your event for any reason then we will be in touch immediately to let you know. If this happens you will be given the opportunity to move your booking to another date. If you cannot attend any of the dates offered then we will credit your Haunted Happenings booking account with all monies paid for you to use on a future date or event of your choice.

If you cannot attend your event for any reason you must let us know by email or phone even on the day of the event. Our team will have a guest list and will need to know if you are not attending so that they are not waiting for you.

When you make a booking you are automatically placed on a guest list along with the number of people booked. You will be able to log in and view your booking on your account. This is a ticketless event but if you prefer to print off your tickets then please do so.

My Event

Yes, you will need to bring your own torch. However, we prefer that head torches are not worn as they can blind other guests and cause accidents during the event.

Every event has a safe area which is always lit. If you do become afraid and want to take time out you will be taken to the safe area until you are ready to resume the ghost hunt.

There are toilets at all of our locations. However, whilst most of the location facilities are of a high standard some of our locations are abandoned buildings and the toilet facilities can be unsavoury. We therefore suggest that you bring hand sanitiser to all of our events for your own personal use.

If you wish to leave early you must let a team member know. You will be asked to leave during a convenient time such as in between group activities or during a break. This is so that the event is not disrupted by your leaving as car parks may need to be unlocked etc. You must let a team member know if you are leaving so that you can be removed from our fire register.

We try very hard to work in small groups to give you the best experience possible. You will be kept with the people you have booked with throughout the event. If your group size is bigger than our normal group size we will break your group down into two groups or you can elect to all stay together.

We suggest that you wear layered clothing as some locations can be extremely cold whilst others are heated and can be quite warm. Flat, gripped shoes are mandatory as many of our locations are old buildings and have uneven surfaces. Also, some areas are outside where it can be wet and slippery.

We do have many people who come on their own. This type of experience lends itself well to people working together whether alone or with somebody else. Those who come alone find themselves being very well looked after and extremely involved in all of the activities. The team are also very aware of people who are alone and will always do their best to ensure that you are involved and very much included.

You are very welcome to bring your own equipment, however, it is your responsibility to look after this on the event and you may be asked to switch off any equipment if it interferes with the vigil at any time.

If you find that you are struggling with stairs or have mobility issues that, although allows you to take part, may be more difficult then please let the team know right away. They will ensure that you do not feel rushed and that you can work at a pace that is comfortable and safe for you. We also have some locations that have full access for those with mobility issues. Please call and ask for these locations prior to booking.

You must let us know if you will be pregnant during your event. We will let you know if we feel that it is safe for you to attend or whether you should not attend and credit your Haunted Happenings booking account until such a time as you can attend in the future.

We always try to accommodate our guests with free time during the event. However, at some locations this is not possible and may also change as advertised if there are changes to the location between your booking and the event itself.

Ripon Workhouse

New Location - Book Now

Bron Y Garth Hospital

New Location - Book Now

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